LoyalFans.com

Platform to Business Regulation Terms
Last updated: October 16, 2025

  1. Introduction

    We adhere to the fairness and transparency requirements outlined in EU Regulation 2019/1150 (the "Platform to Business Regulation"). Below are a few key points to note:

  2. Definitions

    Unless defined in these Platform to Business Regulation terms, all terms will have the same meanings given to them in the Terms of Service.

  3. Applicability

    These Platform to Business Regulation Terms apply to Creators who are Business Users under EU Regulation 2019/1150 and who either (1) are established or reside in the European Union or the United Kingdom, or (2) offer goods or services to consumers located in the European Union or the United Kingdom.

  4. Promoting via Social Media

    We may promote Creators via our social media accounts.

  5. Suggesting Creators on LoyalFans

    We may suggest that Users follow Creator accounts.

  6. Ranking and Display

    Our ranking and display of your content are determined primarily by relevance to user searches. Secondary factors include content quality and user engagement, followed by compliance with our policies. These parameters are applied consistently to all Business Users, and the order in which they are listed reflects their relative importance in determining ranking. We do not accept payment to influence rankings, except as part of clearly labeled advertising.

  7. Data Access and Rights

    1. You have access at any time to the data you provide to us when using LoyalFans, including account information, content you upload, and communications you send or receive through LoyalFans.
    2. You have access to certain data generated through your use of LoyalFans that is made available to you in your account dashboard or other accessible areas of LoyalFans, such as performance metrics, audience engagement statistics, and payment information.
    3. Upon request, we will provide you with access to your data in a structured, commonly used, and machine-readable format to the extent technically feasible and permitted under applicable law.
    4. The categories of data you can access include:
      1. data you have provided directly to us;
      2. data generated by your use of LoyalFans that relates to your performance or interactions on LoyalFans; and
      3. aggregate data relating to transactions between you and us through LoyalFans.
    5. Unless otherwise required by law, we will make requested data available without undue delay and within a reasonable period, considering the complexity of the request.
    6. Nothing in this section 7 requires us to disclose confidential information, trade secrets, personal data of other users, or any information we are prohibited from disclosing under applicable law.
    7. When we make personal data of consumers available to you, we do so only in accordance with applicable data protection laws, and that data may only be used for purposes related to your use of LoyalFans as permitted under our Terms of Service.

  8. Account Suspension, Restriction, or Termination

    We will provide Business Users with at least 15 days' prior written notice before terminating or restricting their account, unless:

    1. we are subject to a legal or regulatory obligation to act more quickly;
    2. you have repeatedly violated our Terms of Service; or
    3. we can demonstrate that you committed a material breach of our Terms of Service justifying immediate termination.

    If we take immediate action under an exception set out in section 7(a), we will notify you without undue delay, explaining the reasons. In all cases, we will provide you with a written statement of reasons for the suspension, restriction, or termination.

  9. Complaints

    You may submit a complaint to support@loyalfans.com through our internal complaint-handling system if it concerns:

    1. our alleged non-compliance with obligations under the Platform to Business Regulation Terms;
    2. technological issues relating directly to LoyalFans; or
    3. measures taken by us or our conduct that relates directly to LoyalFans.

  10. Complaint Handling Process

    After receiving a complaint submitted under section 9, we will:

    1. consider your complaint and request any additional information or documents needed to address the issue;
    2. review and respond to your complaint within 30 days of receipt, taking into account the importance and complexity of the issue;
    3. communicate the outcome to you in plain and intelligible language by email or via your LoyalFans account; and
    4. provide you with information on possible avenues for escalation, including mediation under section 11.

  11. Mediation Service

    If your complaint under these Platform to Business Regulation terms is not resolved to your satisfaction through our internal complaint-handling process as set out above, you may contact:

    Centre for Effective Dispute Resolution
    International Dispute Resolution Centre
    P2B Panel of Mediators
    70 Fleet Street
    London, EC4Y 1EU, United Kingdom
    https://www.cedr.com/p2bmediation/

    or

    International Centre for Dispute Resolution
    150 East 42nd Street, Floor 17
    New York, NY 10017
    https://www.icdr.org/

    Both parties will act in good faith throughout any mediation. However, attempting to resolve a dispute through mediation does not limit either party's rights to commence legal proceedings at any time before, during, or after the mediation process, as those rights are set out in ours Terms of Service.

    Unless the parties agree otherwise, each party will bear a reasonable proportion of the total costs of mediation.

  12. Language Versions

    These Platform to Business Regulation Terms is provided in English. If we make them available in other languages, those translations are for convenience only. In the event of any conflict or inconsistency between a translated version and the English version, the English version will prevail.

  13. Changes to These Terms

    1. We may amend this Platform to Business Regulation Terms, including any incorporated policies, by providing you with at least 15 days' prior notice before the changes take effect. Notice will be given by email, platform message, or through your account dashboard. You may terminate your agreement with us before the effective date of any change if you do not agree to the amended terms. The same notice period applies to changes to any supplementary policies or rules that form part of our contractual relationship with you, where those changes affect your rights or obligations under these Platform to Business Regulation Terms.
    2. We may implement changes without the 15 days' notice period where those changes are required to comply with applicable law, address unforeseen and imminent risks to the security of our services, prevent fraud or abuse, or address other urgent technical or operational issues. In those cases, we will notify you of the changes as soon as reasonably possible.