LoyalFans.com

This appeals policy is part of your legal agreement between you and LoyalFans. By using LoyalFans, you agree to the terms of this policy—please read it carefully.

This policy explains the process by which users can appeal decisions made by LoyalFans, including actions related to content moderation, account suspension, or other measures that may impact their use of our services.

This policy should be read alongside our Terms of Service, Acceptable Use Policy, Copyright Policy, Complaints Policy, NCC Policy, and CSAM Policy, all of which govern your use of LoyalFans.

LoyalFans operates in compliance with applicable U.S. law, including Section 230 of the Communications Decency Act, which protects platforms that voluntarily moderate harmful or unlawful content in good faith. We do not knowingly facilitate or support illegal activity, including under FOSTA-SESTA.

Contact Information

LoyalFans is operated by ENDsun Services, LLC, located at 4801 Gulf Blvd., Suite 193, St. Pete Beach, Florida 33706.

You can contact us by writing to the address above, emailing us at support@loyalfans.com or reaching out through our support page at https://loyalfans.zendesk.com/hc/en-us/requests/new.

Definitions

Unless otherwise defined in this policy, terms used here have the same meanings as those in the Terms of Service. As used in this policy, the following definition applies:

“Decision” means an action taken by LoyalFans to:

1. suspend or deactivate an account;
2. suspend or deactivate Content shared to or from an account;
3. issue a final warning for a violation on an account;
4. restrict account features (for example, the ability to livestream); or
5. suspend, terminate, or restrict the ability to monetize Content, including by preventing subscriptions or limiting your ability to accept certain types of payments.

Use

This policy can be used in two ways:

1. by LoyalFans Users who want us to review or reverse a Decision; or
2. by non-LoyalFans-users in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK) who have complained about suspected illegal or non-consensual Content on LoyalFans and who disagree with LoyalFans’ appeal response.

Appeal Procedure

To appeal a Decision, you must the appeal request to support@loyalfans.com.

Timing

All appeals must be filed within six months of the date of the Decision.

Review Process

1. If we receive a completed appeal text via email, we will take the following steps:

   1. we will review the relevant LoyalFans account information;
   2. we will consider the information and the supporting documents you have provided;
   3. we may request additional information or documents from you or from third parties to assist in deciding the appeal; and
   4. based on the available information, we will either grant, grant in part, or deny your appeal and notify you of our decision, including a clear explanation of the outcome and the reasons behind it:
      1. if we grant your appeal, we will reverse each relevant Decision and any actions taken as a result;
      2. if we grant your appeal in part, we will notify you of each Decision that has been reversed, any actions taken as a result, and the reasons for the partial outcome; or
      3. if we deny your appeal, we will provide reasons for our decision, and no changes will be made to the original Decision.
2. Automated systems may assist with detecting potential violations. However, all appeals undergo a human-led review before any enforcement decision is upheld or reversed. Users may object to decisions based on automated processing, in line with GDPR Article 22 and the EU AI Act.

No Liability for Appeal Outcome

LoyalFans will not be liable for any interruption of access to your LoyalFans account, including any loss of earnings or fans, regardless of whether your appeal is granted in whole or in part.

Appeals Team

Our appeals team will review each properly filed appeal in a diligent, non-discriminatory, and non-arbitrary manner, based solely on the information provided.

Disability and Accessibility

We are committed to providing an accessible appeals process for users with disabilities and those who may require translation or assistive technology. Alternate methods of appeal submission may be requested via our support team at support@loyalfans.com